Frequently Asked Questions
We've gathered the questions we hear most in one place in order for you to get your answer as quick as possible.
General
Our standard check-in time is 14:00 and check-out time is 11:00.
We do not have laundry facilities on-site. However, Sunshine 24, a convenient self-service laundromat, is located within a 2-minute walk from our hotel on Eastern Street.
Hong Kong uses Type G (UK) plugs (220V). For adapters, please ask our 24-hour Front Desk on the 7th floor.
Yes, complimentary shower amenities, including shampoo, conditioner, and shower gel, are provided in all guest rooms.
We do not have an on-site restaurant. However, our hotel is surrounded by numerous local cafes and restaurants where you can experience an authentic Hong Kong-style breakfast. Check our Neighborhood page for recommendations!
Yes, dental kits (toothbrush and toothpaste) are included in our standard room amenities.
Overnight luggage storage after check-out is available at HKD 50 per luggage, per night, subject to availability.
Reservations
Most of our promotional packages offer free cancellation 24 hours prior to arrival. Kindly refer to the booking engine for respective cancellation policies.
Please check your spam folder first. If you still haven’t received your confirmation, please feel free to contact our reservations team.We will be more than happy to assist you and confirm your booking status as soon as possible.
Yes, our reception desk is staffed 24 hours a day to assist you with check-in, check-out, or any inquiries you may have.
