Frequently Asked Questions
1. How much is your room rate for tonight?
Our room rates vary depending on the type of room and availability. Please contact us directly for the most up-to-date pricing.
2. How far are you from the nearest MTR station?
We are conveniently located just a 1-minute walk from Sai Ying Pun MTR station, Exit A2.
3. How to get to Disneyland from your hotel?
You can take the MTR from Sai Ying Pun station to Central station, then transfer to the Disneyland Resort Line. The journey takes approximately 60 minutes.
4. What are the check-in and check-out times?
Check-in time is 2 pm, and check-out time is 12 pm.
5. Do you have free Wi-Fi?
Yes, we offer complimentary Wi-Fi access throughout the hotel.
6. What facilities do you have?
N/A
7. Can I store my luggage if I arrive early?
Yes, we can store your luggage at the concierge desk if you arrive before check-in time.
8. How far are you from the Hong Kong Convention and Exhibition Centre?
We are approximately a 10-minute taxi ride from the Hong Kong Convention and Exhibition Centre. From Sai Ying Pun station, it takes 3 MTR stations to interchange to the Exhibition Center station on the East Rail Line.
9. Do you have a shuttle service to the airport?
No, we don’t have a shuttle service, but we can help you book a taxi.
10. Are your rooms non-smoking?
Yes, all our rooms are non-smoking. Smoking is only allowed in designated areas outside the hotel.
11. Can I request a late check-out?
Yes, late check-out is available upon request and subject to availability. Please contact our front desk for more information.
12. Do you have any rooms with a harbour view?
Yes, some of our rooms have a harbour view. Please specify your preference when booking, and we will try our best to accommodate your request.
13. Can I request extra beds or baby cots?
Yes, please contact us in advance to request extra beds or baby cots, subject to availability.
14. Can I book a tour or attraction tickets through the hotel?
N/A
15. Do you have any special packages or promotions?
Yes, we regularly offer special packages and promotions. Please check our website https://ecotreehotel.com.hk/home/ or contact us directly for the latest deals and offers.